Help Centre

rs365 Frequently
Asked Questions

Everything you need to know about playing at rs365 — from creating your account and depositing with JazzCash, to understanding bonuses, cricket betting, and responsible gaming tools. All answered in one place.

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Categories
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Support
PKR
Local Currency
Account Help

Registration, KYC verification, login issues, password resets, and account closure — all covered in the Account & Registration section below.

Payments in PKR

JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and IBFT — everything about deposits and withdrawals in Pakistani Rupees explained clearly.

Games & Betting

PSL cricket betting, live casino, slots, fishing games, RTP, and mobile gameplay — your questions on what rs365 offers and how it all works.

Safe Play

Responsible gaming tools, self-exclusion, the 21+ age requirement, and our international licensing — safety questions answered transpar ently.

Bonuses & Promos

Welcome bonus terms, wagering requirements, free spins, loyalty rewards — understand exactly what rs365 offers before you claim anything.

Mobile Play

rs365 is fully optimised for mobile browsers on Android and iOS. No app download required — just open your browser and play from anywhere in Pakistan.

Jump to a Category
Category 1

Account & Registration

Everything from signing up for the first time to managing your rs365 account, completing KYC, and resolving login issues.

Creating an rs365 account takes under three minutes. Visit rs365.org, click the Register button, and fill in your full name, CNIC number, mobile number, and a secure password. You will receive a one-time verification code via SMS to confirm your mobile number. Once confirmed, your account is active and you can proceed to complete KYC verification before making your first deposit.

rs365 requires a copy of your valid Pakistani CNIC (both sides) for identity and age verification. In some cases, a recent utility bill or bank statement showing your address may also be requested. Documents should be clear, unedited photographs or scans. KYC is mandatory under our international gaming licence and is typically reviewed within 24 hours of submission.

On the rs365 login page, click "Forgot Password" below the login form. Enter your registered mobile number or email address and you will receive a reset link or OTP code within a few minutes. Follow the instructions to create a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact support at [email protected].

No. rs365 strictly permits one account per person. Duplicate accounts — even created with different mobile numbers or email addresses — are prohibited under our Terms & Conditions. If multiple accounts are detected linked to the same CNIC or device, all accounts may be suspended and any balances forfeited. If you believe your account has been accidentally duplicated, contact our support team immediately.

To permanently close your account, contact rs365 support via email at [email protected] with the subject line "Account Closure Request." Include your registered mobile number and a brief reason for closure. Any remaining balance will be processed for withdrawal to your registered payment method before closure. Account closure is typically completed within 3 to 5 business days. This action is irreversible — a new registration would be required to play again.
Category 2

Deposits & Withdrawals

All payment questions answered — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, processing times, limits, and fees for Pakistani players.

The minimum deposit at rs365 is Rs 100 PKR, making it genuinely accessible for players across Pakistan regardless of budget. This applies to JazzCash, EasyPaisa, and most bank transfer methods. There is no maximum deposit limit set by rs365, though your individual payment provider may apply their own daily transfer caps. All deposits are processed in Pakistani Rupees with no conversion fees.

JazzCash deposits on rs365 are instant in almost all cases. Funds reflect in your gaming balance within seconds of completing the transfer from your JazzCash mobile wallet. If a deposit has not appeared after 10 minutes, first confirm the transaction was successful in your JazzCash app, then contact rs365 support with your transaction reference number for manual verification.

Yes. rs365 supports EasyPaisa for both deposits and withdrawals. To withdraw via EasyPaisa, your EasyPaisa mobile number must match the mobile number registered on your rs365 account. Withdrawal requests to EasyPaisa are typically processed within 1 to 4 hours during business hours, and up to 24 hours during weekends or public holidays. The minimum withdrawal amount is Rs 200.

rs365 supports deposits and withdrawals via major Pakistani banks including HBL, UBL, Meezan Bank, and most other banks connected to the 1LINK / IBFT interbank transfer network. You can also use Raast for near-instant bank transfers. Bank transfer withdrawals typically take 1 to 3 business days depending on your bank's processing schedule. Always use the exact account details provided in your rs365 cashier panel when initiating a bank transfer.

rs365 does not charge any deposit or withdrawal fees on its end. However, your bank or mobile wallet provider may apply their own transaction charges — for example, JazzCash and EasyPaisa sometimes levy small service fees on transfers. rs365 has no control over third-party fees. We recommend checking your payment provider's fee schedule before initiating a transfer to avoid any surprises.

Withdrawal delays beyond 24 hours are uncommon but can occur if your account KYC is incomplete, if additional identity verification is triggered, or during periods of high withdrawal volume. Bank transfers can also take longer on weekends and Pakistani public holidays. If your withdrawal has been pending beyond 48 hours, contact rs365 support at [email protected] with your withdrawal reference number for a status update.
Category 3

Games & Gameplay

Slots, live casino, cricket betting, PSL markets, fishing games, RTP, mobile play, and fair gaming questions — all here.

Yes. rs365 offers comprehensive Pakistan Super League (PSL) betting markets including match winner, top batsman, top bowler, total runs, fall of first wicket, and live in-play markets during PSL season. Pre-match odds are published well in advance of each fixture, allowing you to research and place your bets with confidence. rs365 also covers international cricket including Test matches, ODIs, and T20Is involving the Pakistan national team.

RTP (Return to Player) percentages vary by individual slot title, but rs365 exclusively hosts games from certified providers whose RTP figures are independently audited. Most slots on the platform carry an RTP of 95% to 97%. You can view the specific RTP for any slot game in its information panel before placing a bet. Higher RTP means a statistically lower house edge over extended play.

Mega Fishing is a multiplayer arcade-style game where players aim cannons at fish swimming across the screen. Each fish has a different point value and prize multiplier. You select your bet amount per shot, fire at fish, and collect winnings based on which fish you successfully catch. Special boss fish and bonus rounds offer significantly higher multipliers. The game runs in real time and is accessible directly from your rs365 browser — no download needed.

Absolutely. rs365 is fully optimised for mobile play on both Android and iOS devices through your mobile browser — no app download is required. The platform uses responsive design so games, menus, cashier functions, and account settings all adapt cleanly to smaller screens. Live casino streams, slot games, sports betting, and fishing games all run smoothly on standard 4G connections available across Karachi, Lahore, Islamabad, and other major Pakistani cities.

Yes. All games offered on rs365 are sourced from licensed and certified game providers whose Random Number Generators (RNGs) are independently tested and verified by recognised third-party testing laboratories. This ensures that game outcomes are genuinely random and cannot be manipulated. Certificate information for individual game providers is available upon request through rs365 customer support.
Category 4

Bonuses & Promotions

Welcome offers, wagering requirements, free spins, loyalty programmes, and how to make the most of what rs365 offers its Pakistani players.

rs365 offers a welcome bonus on your first deposit. The exact percentage and maximum bonus amount may vary based on current promotions, so always check the Promotions page on rs365.org for the latest offer before depositing. The welcome bonus is credited to your account automatically once the qualifying deposit is confirmed and the bonus is activated. New players from all cities in Pakistan — including Karachi, Lahore, and Faisalabad — are eligible.

Wagering requirements specify how many times you must bet the bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in qualifying bets before the bonus converts to withdrawable cash. rs365 displays wagering requirements clearly on every promotional offer page. Not all game types contribute equally — slots typically contribute 100%, while live casino games may contribute at a lower rate.

Yes. rs365 periodically offers free spins as part of welcome packages, reload bonuses, and special seasonal promotions. Free spins are credited to specific eligible slot games and expire within a set time window (typically 24 to 72 hours). Winnings from free spins are credited as bonus funds and subject to standard wagering requirements before withdrawal. Check the Promotions section regularly for active free spin offers.

rs365 rewards regular players through its loyalty programme, which credits points for real-money wagers across sports betting, slots, and live casino games. Accumulated points unlock rewards including cashback, deposit bonuses, and higher withdrawal limits. Players who wager consistently at higher levels may receive invitations to the VIP tier, which includes a dedicated account manager, personalised offers, and faster withdrawal processing. Full details are available in the rs365 Loyalty Programme page.

Bonuses may not credit automatically if: the promotional period had expired before your deposit was processed; your deposit did not meet the minimum qualifying amount; you did not opt in to the promotion before depositing (some offers require explicit opt-in); or you already claimed the same promotion previously. If you believe your bonus should have been credited and was not, contact rs365 support at [email protected] within 48 hours of the deposit, quoting your transaction reference.
Category 5

Safety & Responsible Gaming

rs365's commitment to player safety, international licensing, the 21+ age requirement, self-exclusion tools, and support resources for Pakistani players.

Yes. rs365 operates under an international gaming licence, which requires the platform to maintain standards for player protection, fair gaming, responsible gambling tools, and data security. Our licencing framework mandates regular audits of game fairness and financial operations. rs365 is committed to operating transparently and has been serving Pakistani players with a focus on safety, reliability, and a genuinely entertaining gaming environment.

The minimum age to play at rs365 is 21 years old. This is a strict, non-negotiable requirement enforced through CNIC-based identity verification at registration. Anyone found to be under 21 will have their account permanently closed, and any deposited funds will be returned. rs365 has zero tolerance for underage gambling and actively monitors for any indicators that an account may be used by a minor.

Self-exclusion is available directly from your rs365 account settings under the Responsible Gaming tab. You can choose a temporary self-exclusion period of 30 days, 90 days, 6 months, or 1 year — or opt for permanent exclusion. Once activated, your account is immediately suspended and you will not be able to deposit, place bets, or receive promotional communications. To learn more, visit the Responsible Gaming page.

Yes. rs365 allows you to set daily, weekly, or monthly deposit limits in PKR directly from your account settings. Limit reductions take effect immediately. Increases to existing limits require a mandatory 7-day cooling-off period before they apply — this deliberate delay is designed to protect you from impulsive decisions. Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with.

If you feel your gambling is becoming difficult to control, we encourage you to act early. Use rs365's self-exclusion or cool-off tools available in your account settings, or speak with a qualified counsellor or mental health professional. Gamblers Anonymous offers peer support resources accessible online from anywhere in Pakistan. rs365 support staff are trained to discuss gambling concerns sensitively and without judgement — email [email protected] at any time. You can also visit our dedicated Responsible Gaming page for a full list of tools and resources.

rs365 uses industry-standard SSL encryption across all pages and transactions to protect your personal and financial information in transit. Sensitive data is stored in encrypted format on secured servers. We do not sell or share your personal data with third parties for marketing purposes. Our full data handling policy is described in the Privacy Policy. For any data-related concerns, contact [email protected] directly.

Still Have Questions?

Our support team is available around the clock to help players across Pakistan with any query not covered above.

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